IF YOU WISH TO RETURN AN ITEM, IT IS MANDATORY TO FIRST EMAIL THE REQUEST TO:
email title: return request order "order number"
Wait for the return request reply with further instructions.
ALWAYS print out the reply email and place in the parcel.
street: Claroenstekerpad 1
postal code: 3766 BX
country: THE NETHERLANDS
PARCELS THAT HAVE BEEN RETURNED WITHOUT EMAIL RETURN REQUEST CANNOT NOT BE PROCESSED
PARCELS THAT HAVE BEEN SENT WITHOUT GUIDED SENDER & ORDER INFORMATION IN PARCEL CANNOT BE IDENTIFIED AND WILL NOT BE CREDITED.
*Please note if you are outside the EU – on the customs form please mark the package as ‘RETURNED GOODS’ and enter a value of 0. This will avoid unnecessary customs charges and speeds up the returns process.
We will not accept goods back that are charged with any form of import cost or additional parcel cost.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Any shipping charges that may incur when returning the products are on your/customer responsibility. Denim.lab will not compensate for returned packages lost in the return shipping.
Returned goods will be exchanged or refunded (minus the delivery cost).
Fabrics cannot be returned, these are cut from the roll specific for your order. So be very sure that what you buy is what you like or need. When there is an issue with the fabric, make some clear pictures and mail us: firstname.lastname@example.org
Selvage fabrics are woven on old shuttle looms, these looms create that awesome irregular look and yes the will have some small defects every once in a while, that is the beauty of it. These defects usually are marked on the fabric with crayon or a sticker. Needless to say, raw fabrics will bleed. Darker dyes will bleed stronger than ligher ones. When using stretch fabrics, pls note that there is a higher shrinkage, on average 10% so take care of your pattern when using DRY.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly. Please note all given measurements are approximate and can only use as a guideline not fact. If you doubt about a specific size, please email us at email@example.com and we will help you find your answer.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.