PARCELS THAT HAVE BEEN RETURNED WITHOUT EMAIL RETURN REQUEST CANNOT NOT BE PROCESSED
PARCELS THAT HAVE BEEN SENT WITHOUT GUIDED SENDER & ORDER INFORMATION IN PARCEL CANNOT BE IDENTIFIED AND WILL NOT BE CREDITED.
*Please note if you are outside the EU – on the customs form please mark the package as ‘RETURNED GOODS’ and enter a value of 0. This will avoid unnecessary customs charges and speeds up the returns process.
We will not accept goods back that are charged with any form of import cost or additional parcel cost.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Any shipping charges that may incur when returning the products are on your/customer responsibility. Denim.lab will not compensate for returned packages lost in the return shipping.
Returned goods will be exchanged or refunded (minus the delivery cost).
Fabrics cannot be returned, these are cut from the roll specific for your order. So be very sure that what you buy is what you like or need. When there is an issue with the fabric, make some clear pictures and mail us: firstname.lastname@example.org
Selvage fabrics are woven on old shuttle looms, these looms create that awesome irregular look and yes the will have some small defects every once in a while, that is the beauty of it. These defects usually are marked on the fabric with crayon or a sticker. Needless to say, raw fabrics will bleed. Darker dyes will bleed stronger than ligher ones. When using stretch fabrics, pls note that there is a higher shrinkage, on average 10% so take care of your pattern when using DRY.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly. Please note all given measurements are approximate and can only use as a guideline not fact. If you doubt about a specific size, please email us at email@example.com and we will help you find your answer.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.
You agree to abide by all applicable local, state, National and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs and other information provided on the website are the exclusive property of Denim.Lab. Any copying of them requires the written permission of Denim.Lab.
The E.U. price listed on the website includes V.A.T. (TAX). The final purchase price in the E.U. includes the cost of the goods, V.A.T. and delivery charges but not any other relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.
V.A.T. for orders outside the E.U. is automatically discounted at the checkout when choosing your country. The final purchase price includes the cost of the goods (minus V.A.T.) and delivery charges but not any relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.
please see our shipping rates and rules in the shipping section navigator menu.
IMPORTANT NOTE: WE DO NOT ACCEPT GOODS BACK THAT CAME BACK REJECTED DUE TO UNPAID CUSTOMS DUTIES.. IF THIS HAPPENS, WE WILL NOT CREDIT BACK THE ORDER, WE CAN RESEND IT, BUT NEW SHIPPING COST WILL BE APPLIED.