Shipping policy

BASIC SHIPPING

Basic shipping within the Netherlands will be provided by PostNL – a fully tracked next business day service. If we receive your order by 2.30pm, Monday till Friday, we will get it to you next business day. If you order after 2.30pm on Friday then your order will leave on the following Monday.

Basic postage to the Europe and the rest of the World will be with PostNL and delivery takes 3-8 working days, depending on where you are. If you order before 2.30pm Monday – Friday, your order will leave the same day. If you order after 2.30pm on Friday or over the weekend, your order will leave on the following Monday. This a fully tracked and best rate service. You will receive a tracking number once we have shipped.

We charge a flat, competitive rate depending on where you are – check the list below.

 

RETURNS

*Please note if you are outside the EU – on the customs form please mark the package as ‘RETURNED GOODS’ and enter a value of 0. This helps us avoid unnecessary customs charges and speeds up the returns process.*

Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Any shipping charges that may incur when returning the products are on your/customer responsibility. Denim.lab will not compensate for returned packages lost in the return shipping.

Returned goods will be exchanged or refunded (minus the delivery cost).

IF YOU WISH TO RETURN AN ITEM, PLEASE FIRST EMAIL TO: info@denimlab.nl

email title: return request order "fill in order number"

Returns to be sent to – DENIM.LAB, Claroenstekerpad 1, 3766 BX, Soest,
the Netherlands.